Your Words Matter: 3 Phrases That Can Transform How You’re Perceived at Work

Strong communication is one of the most valuable skills in any workplace—and learning from someone who teaches it under pressure can make all the difference. Jefferson Fisher is a trial lawyer and communication coach who helps professionals express themselves clearly, resolve conflicts, and maintain credibility in high-stakes situations. His guidance isn’t just for the courtroom—it’s practical, actionable, and powerful in everyday workplace interactions.

Here are three of his most effective phrase swaps that can instantly make you sound more professional, respectful, and solution-oriented:

1️⃣ Instead of “I don’t know” →
“That’s a good question—let me find out and get back to you.”
Everyone encounters questions they don’t have the answer to immediately. This phrase shows accountability, initiative, and credibility—without shutting down the conversation.

2️⃣ Instead of “You’re wrong” →
“I see it differently, here’s why…”
Telling someone “you’re wrong” can put them on the defensive. This phrasing keeps dialogue open, focuses on ideas rather than egos, and encourages collaboration.

3️⃣ Instead of “Calm down” →
“I want to understand what’s frustrating you.”
Few phrases escalate tension faster than “calm down.” Showing curiosity and validation lowers the temperature and signals that you’re listening and want to work through the issue together.

Professional communication isn’t about sounding formal—it’s about fostering trust, respect, and collaboration. These simple swaps can transform how colleagues, clients, and leaders perceive you.

💡 Try it today: Swap one phrase in your next conversation and notice the difference!

If you would like additional support with workplace communication, Clare at Vardey Recruitment would be happy to assist you on a one-to-one basis. For advice or guidance, don’t hesitate to contact Clare on 07816 873747
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